Shipping Policy

Last Updated: July 17, 2026

At Cozy Crews, we are committed to delivering your orders safely and on time. This Shipping Policy outlines our shipping process, estimated delivery timelines, and important information regarding order fulfillment.

1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders are not processed, shipped, or delivered on Sundays or public holidays.
• During peak seasons, sales, or promotional events, processing times may be slightly extended.

2. Shipping Coverage

We currently ship across most locations in India through trusted courier partners to ensure secure and timely delivery.

If your location is not serviceable by our delivery partners, our customer support team will contact you regarding alternative arrangements or order cancellation.

3. Estimated Delivery Time

Delivery timelines may vary depending on your location:

Please note that delivery times are estimates and may be affected by weather conditions, public holidays, courier delays, or unforeseen circumstances.

4. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• Free shipping offers may be available during promotional campaigns and special events.
• Any applicable shipping fees are non-refundable unless the order is cancelled before dispatch or the return is due to an error on our part.

5. Order Tracking

Once your order has been shipped:

• You will receive a shipping confirmation via email, SMS, or WhatsApp (where applicable).
• Tracking details will be shared so you can monitor your shipment’s progress in real time.

6. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning a package.

Please ensure that:

• The shipping address is accurate and complete.
• Someone is available to receive the package during delivery hours.
• Contact information provided during checkout is correct.

7. Delayed Deliveries

While we strive to meet estimated delivery timelines, delays may occasionally occur due to:

• Natural disasters or extreme weather conditions
• Transportation disruptions
• Public holidays
• High order volumes
• Courier partner operational issues

Cozy Crews will not be liable for delays caused by circumstances beyond our reasonable control.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address, phone number, or postal code is provided:

• Delivery may be delayed or unsuccessful.
• Additional shipping charges may apply for re-shipment.
• Cozy Crews shall not be responsible for orders delivered to incorrectly entered addresses.

9. Damaged Packages

If your package appears damaged at the time of delivery:

• Please take photographs of the package before opening it.
• Contact our support team within 48 hours of delivery.
• We will investigate the issue and provide an appropriate resolution.

10. Lost or Missing Packages

If your tracking information shows delivery but you have not received your package:

• Contact our customer support team immediately.
• We will coordinate with the courier partner to investigate the shipment status.

11. Contact Us

For shipping-related questions or assistance, please contact:

Cozy Crews
Email: support@cozycrews.com
Phone: 9211308835