Last Updated: July 17, 2026

At Cozy Crews, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple 7-Day Return Policy to ensure a hassle-free shopping experience.

This policy applies to products purchased from the Cozy Crews website. Cozy Crews is an India-based brand operating through its website.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item received is damaged, defective, or incorrect.
  • The product is unused, unwashed, and in its original condition.
  • All original tags, labels, packaging, and accessories are intact.
  • The return request is submitted within 7 days from the delivery date.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been worn, washed, altered, or damaged after delivery.
  • Products without original tags or packaging.
  • Items purchased during clearance, final sale, or special promotional events (unless received damaged or defective).
  • Gift cards or digital products, if applicable.

3. How to Request a Return

To initiate a return:

  1. Contact our customer support team within 7 days of delivery.
  2. Provide your order number and reason for return.
  3. Share photographs if the product is damaged, defective, or incorrect.
  4. Once approved, return instructions will be provided.

Email: support@cozycrews.com
Phone: 9211308835

4. Refund Process

After receiving and inspecting the returned product:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method used during purchase.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

5. Exchange Policy

We offer exchanges for:

  • Incorrect products delivered.
  • Damaged or defective items.
  • Size-related exchanges, subject to stock availability.

If the requested replacement item is unavailable, a refund may be issued instead.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery.
  • Share clear photographs of the product and packaging.
  • Our team will review the request and arrange a replacement or refund, as applicable.

7. Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, return shipping costs will be borne by Cozy Crews.
  • For other approved returns, shipping charges may be deducted from the refund amount, where applicable.

8. Cancellation Policy

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and will be subject to the return process outlined in this policy.

9. Refund Exceptions

Cozy Crews reserves the right to reject return or refund requests if:

  • The product does not meet the eligibility criteria.
  • The return request is submitted after the 7-day return period.
  • Evidence suggests misuse, damage, or alteration after delivery.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

Cozy Crews
Email: support@cozycrews.com
Phone: 9211308835